RETURNS AND REFUNDS

At Legacy Clo, we want you to be completely happy with your order. Every item is carefully checked and inspected before leaving our warehouse to ensure it meets our quality standards.

Please read the information below before requesting a return.

RETURNS

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, items must be:

  • Unworn and unused
  • Unwashed
  • In their original condition
  • Returned with all original tags attached
  • Returned in the original packaging where reasonably possible

Items that show signs of wear, washing, damage, odours or use may be refused and returned to the customer.

HOW TO START A RETURN

To request a return, please contact us at:

legacy.clouk@gmail.com

Please include your order number and the reason for your return.

Once your return has been approved, we will provide you with the appropriate return instructions and return address.

Please do not send items back without contacting us first.

RETURN SHIPPING

Unless your return is due to an error made by Legacy Clo, such as receiving an incorrect or defective item, the cost of returning the item is the responsibility of the customer.

We strongly recommend using a tracked postal service when returning an order, as Legacy Clo cannot be held responsible for returned parcels that are lost in transit.

REFUNDS

Once your return has been received, it will be inspected to ensure it meets our return requirements.

If your return is approved, your refund will be issued to your original payment method.

Please allow approximately 5–10 business days after your return has been received and approved for the refund to appear, depending on your bank or payment provider.

Original delivery charges are non-refundable, unless your return is due to an incorrect, damaged or defective item supplied by us.

DAMAGED OR INCORRECT ITEMS

All products are carefully inspected before dispatch. However, if you believe you have received an item that is damaged, defective or incorrect, please contact us as soon as possible at legacy.clouk@gmail.com.

Please include your order number and clear photographs showing the issue so that we can resolve it as quickly as possible.

NON-RETURNABLE ITEMS

For hygiene and clearance reasons, certain products may not be eligible for return.

Items clearly marked as Final Sale or Clearance cannot be returned or refunded unless they arrive damaged, defective or incorrect.

Any item that has been worn, washed, altered or returned in an unsuitable condition will also not be eligible for a refund.

EXCHANGES

If you would like a different item, size or colour, please contact us regarding a return and place a new order for the replacement item.

This helps us process your request as quickly as possible and prevents your preferred item from selling out.

QUESTIONS?

If you have any questions regarding a return, refund or your eligibility to return an item, please contact us at:

legacy.clouk@gmail.com

We will aim to respond as quickly as possible.