Shipping Policy

At Legacy Clo, we aim to process and dispatch every order as quickly and carefully as possible. Please read the information below before placing your order.

ORDER PROCESSING

Orders are typically processed and dispatched within 1–2 business days after your order has been confirmed.

Orders may also be processed and shipped on weekends or UK public holidays where possible. During collection launches, restocks, promotional periods or other busy periods, processing times may be slightly longer.

Once an order has been dispatched, you will receive a confirmation email.

UK SHIPPING

Standard UK delivery typically takes 3–5 business days from the date of dispatch.

Any available express or alternative shipping options will be shown at checkout.

Please note that delivery times are estimates and may occasionally be affected by courier delays or circumstances outside of our control.

INTERNATIONAL SHIPPING

We ship internationally to selected destinations.

International delivery typically takes approximately 7–14 business days after dispatch, although delivery times may vary depending on the destination and local courier or customs processing.

International customers are responsible for any customs duties, import taxes or additional fees charged by their country. Legacy Clo is not responsible for delays caused by customs.

ORDER TRACKING

Where tracking is available, you will receive a tracking number by email once your order has been dispatched.

Please allow a short period of time for the courier’s tracking information to update after receiving your dispatch confirmation.

DELIVERY ADDRESS

Customers are responsible for ensuring that the delivery address entered at checkout is correct.

If you notice an error, please contact us as soon as possible. We will do our best to amend the address before dispatch, but we cannot guarantee changes once an order has entered the fulfilment process.

Legacy Clo cannot be held responsible for parcels delivered incorrectly due to inaccurate address information supplied at checkout.

DELAYED, LOST OR DAMAGED PARCELS

If your order appears to be significantly delayed, lost in transit or arrives damaged, please contact us and we will assist you with the courier where possible.

Please include your order number and any relevant photographs or information when contacting us regarding a delivery issue.

All orders are carefully checked and inspected before leaving our warehouse to ensure they are in the correct condition.

QUESTIONS?

If you have any questions regarding your order, delivery or tracking information, please contact us at:

legacy.clouk@gmail.com

We will aim to respond as quickly as possible.